German Auto Center

Jay E a month ago

I initially had a rough start at German Auto Center. I scheduled a Friday oil change for my Mercedes because it was my only day off for weeks. I scheduled on the Tuesday of the same week. Shortly after dropping it off, the front desk told me they were too backed up and would need to keep my car all weekend or try another shop. Disappointed, I sat in my car calling other shops to see if I could get same day service. No luck. I was actually a click away from posting a 1-star review. Instead of leaving frustrated, I went back inside and spoke with the manager, Chris. He explained they ran into unexpected trouble with other cars. I leveled with him about my schedule and understandingly asked if there was anything he could do to make it work. He went out and checked something on my car and came back inside and said they will get it done. Chris stepped up and delivered. By 2:30pm, Chris called to tell me the car was ready. When I picked it up, he even gave me a discount and thanked me for giving him the opportunity to make it right. Starting off on the wrong foot turned into a masterclass in customer service. Chris completely saved my day. I will be returning for my car needs.

Jennifer Fisher 3 months ago

Experiences with automotive people are rarely enjoyable and these guys are different. The dealership had a whole list of things they said I needed and GAC informed it's way too soon to do some of those things. That's not typical. Plus the owner bought me a couple delicious pies from the Austin Pie Man that was in there when I was! This is my new go to place! Thanks guys!

Kevin Shelby 3 months ago

Highly recommend German Auto Center. They fixed a lingering issue with my shift linkage and caught a damaged crank pulley during their diagnostic process. They provided clear communication, accurate pricing, and finished the work exactly as promised. It’s nice to deal with a shop that is this honest and efficient.

Liyah Demas 4 months ago

5 star service , Chris was amazing. Very knowledgeable & kind . The guys here are welcoming and understanding/ flexible ! I took my car for a service B, spark plugs replacement & engine filters change . Every was done in a timely manner & my car is running good ! Thank you German auto . Keep up the great work ! P.S - prices here are worth it ! & Very affordable

Laura Becker 4 months ago

German Auto Center is hands down the best auto repair shop I have ever been to. They are honest, professional and incredibly knowledgeable when it comes to working on European vehicles. From the moment I dropped off my car I felt confident that it was in the best possible hands. The work was done efficiently and the pricing was fair and transparent with no surprises. My car runs perfectly now and I could not be happier with the results. If you own a German car and need a trustworthy mechanic, look no further than German Auto Center.